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the problem of admin who don't know what they're talking about
Problem W occurs for customer MG. Functional specialist says "we need a fix for problem W which involves Skillset W."
Skillset W generally falls under Area P.
Unfortunately, the project managers and admin personnel don't realise that not all the people who work in Area P have Skillset W.
So Problem W at Customer MG is assigned to me, who has Skillsets A, X, and E, but not Skillset W.
I go through the problem, check that it's not a problem with Area B, which the Functional Specialist indicates it's not, and then have to go back 2 hours later and say "we need someone with Skillset W" which was kind of indicated from the start, but not explicitly expressed.
So now I've just received a mail tagging some poor sod with Skillset W who's got a whole email trail a mile long to follow, and a great deal of expectation.
Ugh. This is why I hate systems support.
Skillset W generally falls under Area P.
Unfortunately, the project managers and admin personnel don't realise that not all the people who work in Area P have Skillset W.
So Problem W at Customer MG is assigned to me, who has Skillsets A, X, and E, but not Skillset W.
I go through the problem, check that it's not a problem with Area B, which the Functional Specialist indicates it's not, and then have to go back 2 hours later and say "we need someone with Skillset W" which was kind of indicated from the start, but not explicitly expressed.
So now I've just received a mail tagging some poor sod with Skillset W who's got a whole email trail a mile long to follow, and a great deal of expectation.
Ugh. This is why I hate systems support.